HOW TO RIDE

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Fares & Hours

Accessible Services

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Rules

Weather Tips

Phone
(231) 325-3000 or
toll free (866) 325-3380

Hours of Operation
Monday – Friday
6:00am - 10:00 pm
Saturday
7:00am - 6:00pm

Main Office
12762 Honor Highway
Honor, Michigan 49640

RULES

No Show Policy

Responding to customers who fail to cancel rides are not only costly, but cause delays and customer inconveniences in the overall daily transportation service schedule. The Benzie Bus will implement the following procedures when a “No Show” occurs with a given customer.

1. When the customer contacts the Benzie Bus for another ride, they will be informed of the “No Show” Procedure and offered service without a restitution request.

2. If the same customer creates a “No Show” situation again, it will be documented and they will be expected to pay for the previous “No Show” fare plus the current fare before service is reinstated. In a sense, they incur a double fare for a double trip.

This procedure has been approved by the Benzie Transportation Authority Board of Directors on October 9, 2007.

Service Priority Procedure

Service Priority Procedure In an effort to provide the most efficient service for all of our passengers. The Benzie Bus will be using the following service priority procedure to establish the priority of passenger requests.

Priority One-
Services established in advance, same passenger, same time and same origin.

Priority Two-
Services that are reserved 24 hours in advance of service needed.

Priority Three-
Services for passengers that call at least two hours in advance of service needed.

Priority Four-
Services for passengers who wait until the last minute to make their request.

It is the intent of the Benzie Bus to make sure that the needs of wheelchairs, Priority One and Priority Two rides be fully administered before addressing the needs of the Priority Three and Priority Four passengers.

Priority seating

In the priority seating area near the door, you are required to move for seniors and people with disabilities.

No smoking

Smoking is prohibited on all Benzie Bus vehicles including buses and vans. The no-smoking rule is enforceable by warning, fine and/or exclusion.

Be courteous

• Use radios and CD/MP3 players with headphones only.
• Speak at a reasonable volume when using a cell phone.
• Occupy only one seat at a time.
• Keep aisles and doorways clear of personal items (including strollers and bikes). Move aside for people getting on or off the vehicle.
• Clean up after yourself and dispose of trash properly.

Be safe

• Never cross in front of a bus unless it is stopped at a red light.
• Riding at night? Wear light-colored clothing and carry a reflector or flashlight.
• Always use the designated pedestrian crossings.
  
• No open intoxicant or flamable fluids are allowed on the bus.
• Always use the designated pedestrian crossings.
• If there is an emergency during your trip, tell the driver right away.

Pets

Only service animals are permitted to ride on the Benzie Bus.

See something? Say something.

Report suspicious objects or behavior: Tell a Benzie Bus driver or call 9-1-1.

Same day reservation requests between the hours of 12:00 p.m. and 6:00 p.m. must be made prior to 12 noon.

We request that you make your reservation 24 hours in advance to have the best opportunity to confirm a reservation.  Many days we are booked to capacity, so make sure you call as early as possible for the best availability.

By implementing the express routes we are saving vehicle maintenance, miles, fuel and time in an effort to be more cost effective and still provide quality transportation to the residents of Benzie County. 

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