The Flex Route has returned. Click here for the NEW schedule!
Responding to customers who fail to cancel rides are not only costly, but cause delays and customer inconveniences in the overall daily transportation service schedule. The Benzie Bus will implement the following procedures when a “No Show” occurs with a given customer.
When the customer creates a “No Show” situation, they will be charged double the fare. "No shows" are costly for the organization and deprive others from obtaining a ride.
This procedure has been approved by the Benzie Transportation Authority Board of Directors on October 9, 2007
BTA requires no less than one hour in advance for cancelling a ride. If a cancellation happens within less than one hour, it is treated like a no-show and double fare is charged.
Same day reservation requests need to be made at least 1 hour prior to the time requested. We request that you make your reservation 24 hours in advance to have the best opportunity to confirm a reservation. Many days we are booked to capacity, so make sure you call as early as possible for the best availability.
In the priority seating area near the door, you are required to move for seniors and people with disabilities.
Smoking and vaping is prohibited on all Benzie Bus vehicles including buses and vans. The no-smoking rule is enforceable by warning, fine and/or exclusion.
Service animals are permitted to ride on the Benzie Bus. Other pets may ride as long as they are crated. The crate must be small enough to be stored under the bus seat or on your lap.
